Support Coordination
Hands-on help navigating plans, services, and change
Our approach to Support Coordination
Support Coordination at HHWSS helps people across Melbourne's north-east to understand their NDIS plan, organise services, and keep everything working together in day-to-day life. We stay in regular contact and communicate in ways that feel comfortable, taking time to understand what’s happening and adjust support as needs and circumstances change. The focus is on clarity, consistency, and having someone steady alongside you as things evolve.
HOW SUPPORT COORDINATION WORKS
Support Coordination at HHWSS is active and ongoing, not limited to paperwork or plan setup.
How involved are you once supports are in place?
We remain involved. Setting things up is only part of the role. We check in regularly, stay across what’s happening, and continue to support changes as needs, services, or circumstances shift.
What if I find the NDIS confusing or hard to keep track of?
That’s very common. We take time to explain plans, funding, and options in plain language. Information can be revisited as many times as needed, and nothing is rushed or assumed to be understood straight away.
What happens if a provider or support worker isn’t working out?
We don’t leave you to manage that on your own. We help raise concerns, clarify expectations, and make changes where needed. If something isn’t working in real life, we address it rather than letting it drift.
How do you support people through decisions and transitions?
We’re careful about pace. Decisions are talked through properly, options are explained clearly, and changes are made when things feel understood and manageable, not just because a system or timeline demands it.
Let's Start a Conversation
Share a few details with us and we’ll contact you to talk through your situation and next steps.