24/7 Complex Care
Ongoing support for high and complex needs
Ongoing, high-needs disability support
24/7 Complex Care at HHWSS provides continuous, high-level support for people with significant and complex needs. This includes consistent staffing, structured routines, and close oversight to support safety, health, and daily life. Care is planned carefully and adjusted over time as needs, risks, or circumstances change.
HOW 24/7 COMPLEX CARE WORKS
This support prioritises safety, consistency, and clear communication with everyone involved.
Who is 24/7 Complex Care suitable for?
This support is suited to people with significant physical, medical, behavioural, or psychosocial needs who require continuous assistance and supervision to remain safe and supported.
What does “24/7” actually mean in practice?
It means staff are available at all times, including overnight. Support is planned to cover both active and quiet periods, with clear handovers and consistent routines.
How do you manage changes in behaviour, health, or risk?
Changes are expected. We monitor closely, communicate clearly with families and professionals, and adjust support plans carefully rather than reacting suddenly or inconsistently.
How do families stay informed?
Communication is clear and ongoing. Families are kept informed about routines, changes, and concerns, with time taken to explain decisions and next steps.
Let's Start a Conversation
Share a few details with us and we’ll contact you to talk through your situation and next steps.